Delivery FAQ's
Collapsible content
When can I expect my delivery?
Based on the above table, you can see the estimated delivery day to specific regions based on the day you order. We have a cut off on SUNDAY MIDNIGHT and deliver the following week.
What's the delivery process like?
We have a cut off every SUNDAY MIDNIGHT. We pack all orders on Monday and will deliver them to you according to our delivery schedule table.
We will send an email confirming the delivery date on Monday night.
There will be a text message from the courier with tracking sent the night before the delivery date at 8.00 - 8.30 pm and have a follow-up message once delivery has been completed.
What if I am not at home on the delivery date on schedule?
No worries! You can let us know in a customer note in check out what date you want it to be delivered. We also can deliver on weekends in most areas if you are at work on weekdays.
Are there any delivery fees?
All orders over $99 have free delivery; otherwise, it is flat rate 10 dollars delivery.
How the food maintain temperature and transport?
Our meals keep in courier's freezer warehouse and delivered using freezer truck throughout transit.
We have ice packs and insulator to maintain temperature of your box.
Our insulator which made from newspaper and 100 percent recyclable can keep and maintain your food in frozen condition for up to 48 hours depending on weather.
How the meals delivered?
Our meals are ready meal. Pre-prepared and deliver frozen. Our food prepared using fresh ingredients and freeze them as soon as they’re made. It’s safe and hygienic and it locks in flavour and nutrientsIt gives food a long shelf-life . .